Refund policy

We want you to love your Kanyon Shop purchase. If something isn't quite right, eligible items may be returned within 14 days of delivery.

Returns

To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging.

To request a return, contact us at kanyonshopusa@gmail.com within 14 days of receiving your order. Please include your order number and the item you'd like to return.

Return shipping costs are the responsibility of the customer.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We'll review the issue and work with you to make it right.

Refunds

Once an approved return is received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges, if applicable, are non-refundable.

Final Sale Items

Items marked Final Sale are not eligible for return or exchange.

Gift cards are also non-refundable.

Order Changes & Cancellations

We begin processing orders quickly, so we cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to make a change, contact kanyonshopusa@gmail.com as soon as possible and we'll do our best to help.

Questions?

For questions about a return or refund, contact us at kanyonshopusa@gmail.com.